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Privacy Policy

This website is managed by Global Assistance d.o.o. Belgrade (hereinafter: GA) and is responsible for its contents. GA operates in accordance with business principles that respect the highest standards of privacy.

Collection of personal data

The collection of personal data while browsing the website www.globalassistance.rs (hereinafter: the website) is anonymous and no data that would enable your personal identification, such as name and surname, address, telephone number or e-mail, are collected (hereinafter: personal data).

We will especially emphasize when we need your personal data in order to provide the service you have requested. The personal data we collect through the web pages may include your name and surname, address, telephone, e-mail address, policy number, claim number and other data as necessary. GA automatically collects data about your computer. This data may include browser type, domain name, access time, web page addresses, etc. GA uses this data in order to offer its services, maintain and improve their quality and collect statistical data related to the use of its web pages.

The collected data is processed by GA with the same purpose for which they were given, namely the analysis of website visits and the provision of adequate information to its clients. Also, GA can use the collected data in order to improve customer service, enable easier use of the website by eliminating the need for repeated entry of the same data, as well as with the aim of adapting the website to your needs and interests.

By entering personal data in the provided fields on the web pages, you confirm that you have voluntarily made your personal data available and that you allow it to be used for the same purpose for which it was provided. We collect data exclusively for the purpose of acting on your request and the data can only be used by GA employees and the submitted data represent the minimum information that is necessary for us for this purpose.

GA, as a data controller and processor, undertakes the necessary technical, personnel and organizational data protection measures, in accordance with established standards and procedures, which are necessary to protect your personal data from loss, destruction, unauthorized access, change, publication and any other abuse.

Cookies Policy

In order to improve your user experience when browsing GA websites, we take this opportunity to inform you that this website places a small amount of information called cookies on your computer. By using this website, you agree to the use of cookies. If you block them, you are still able to view the page, but with limited functionality.

What is a cookie?

A cookie is information placed on a personal computer or mobile device at the time of browsing the website you have visited. Cookies enable easier use, since they facilitate Internet settings (language or address) so that they are activated when the page is reloaded. In this way, the information is adapted to your needs and usual ways of use, that is, it improves your user experience when browsing GA web pages.

In addition to this simple information related to easier management, cookies can store a large number of personal data, for which you must first give your consent. If you have not given your consent, cookies cannot access the files on your computer. You cannot see the activities of preparing and sending cookies, however, in the settings of the selected Internet browser, you can choose various options, such as approving or rejecting requests to save cookies, deleting saved cookies and the like.

Cookies also allow us to track attendance and traffic on our websites (using tools such as Google Analytics, DoubleClick, Hotjar, Facebook and Google Tag Manager). All information collected by cookies in this way is accumulated and anonymous and is not shared with any other entities.

How to disable cookies?

All this information can be stored on your computer or mobile device only if you allow it – websites cannot gain access to information that you have not given them and they cannot access other content on your computer or mobile device.

What are temporary cookies?

Temporary cookies or session cookies are removed from your personal computer or mobile device when you close the internet browser you used to view the page. With the help of these cookies, the pages collect temporary data.

What are persistent cookies?

Permanent or saved cookies remain on your computer or mobile device even after closing the internet browser. With the help of these cookies, websites collect data to facilitate your use. For example, Internet pages that require the entry of a username and password will “remember” your entry, which will appear on each new visit to the same page. Persistent cookies will remain recorded on your computer for days, months or years.

What are first party cookies?

First party cookies come from the website you are viewing and can be temporary or permanent. In this way, websites collect data that will facilitate your use every time you visit that page.

What are third party cookies?

Third-party cookies come to your computer from other websites that are located on the website you are viewing. Such, for example, are pop-up ads, and in that case the role of cookies is to track a certain website from the point of view of advertising.

Does this website use cookies?

Yes, this website uses cookies to provide you with a simpler and better user experience.

What cookies does this website use?

Temporary cookies (Session cookies) – which will be automatically deleted when you close the Internet browser in which you are working.

Persistent cookies – which will remain “recorded” in your internet browser until they expire or you manually delete them yourself. The collected information is anonymous and does not include your personal data.

Exclusion of liability

In the exceptional case of an error on one of the pages of the GA website, GA will endeavor to correct it in the shortest possible time and to update the content of its website.

Due to the possibility of a possible error or unintentional omission on one of the pages of this presentation, we invite all interested individuals and legal entities to inquire about the specific conditions of all products and services presented on this website by calling our Contact Center at phone number +381 11 222 1 600.

Information on the processing of personal data and contact information

If you have questions about the protection of personal data, you can contact us at zastitapodataka@globalassistance.rs

Final regulations

GA reserves the right to change this Privacy Policy. In the event there is a change to the existing Privacy Policy, we will timely notify you in a conspicuous manner. We kindly ask you to periodically check possible changes to this Privacy Policy in order to be timely informed about its changes.